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FRI. from 5 a.m. to 6 p.m. PST
Home > FAQ- Frequently asked Questions

FAQ- Frequently asked Questions

You want your groomsmen gifts to turn out great as the perfect reminder of how thankful you are for their help during your big day. Classic groomsmen gifts are the best way to make sure of it!

You might have questions before you place an order with MyGroomsmenGifts, so we've prepared a list here to help you with the most common areas of interest.

Please click a question below for more information.
For any questions not found here, call 888-381-8869 on Monday to Thursday from 5:00am to 7:00pm, and Friday from 5:00am to 6:00pm PST.

Are my online orders secure?

Yes. We use the Yahoo Shopping Cart System and the best technology with SSL (Secure Sockets Layer) encryption that ensures your credit card purchase, as well as your personal information remains private and safe.

We at My Groomsmen Gifts donít just want to earn your trust just by purchasing our products, we do everything possible to protect you and your purchases.

If you have tried to order from us but were unable to do so, you may receive an email form us so that we can offer our assistance.

Does MyGroomsmenGifts have a printed catalog?

We do not print a paper catalog. This passes the savings onto you, and we hope it helps the environment. Showcasing our products on our website allows us to keep everything up to date and when we discover something exciting and new, we can get it on our website faster than if we used a catalog.

We also think that offering our merchandise online gives you a better chance to see what are buying since you can enlarge all of our pictures for a "closer look."

As you may have heard by now, My Groomsmen Gifts wants to bring you quality gifts for your best man and groomsmen. We encourage you to contact us with any questions you may have about any of our wonderful products and speak with one of our friendly and caring customer service representatives.

What payment types do you accept?

We accept Visa, Master Card, Discover and Amex.
(PayPal coming soon in 2012) accepts most major credit cards. Please note, your credit card will be authorized at the time of purchase, although the actual charge will not occur until the day your order ships. Please do not be concerned if you do not see a charge immediately from your bank.

International orders are processed by our shipping partner Bongo International. All cards, domestic and foreign can be processed on this international checkout page. Please expect an immediate charge when placing and international order from "Bongo International."

If you have any questions please call us toll-free at (888) 381-8869, Monday to Thursday 5:00am to 7:00pm, and Friday 5:00am to 6:00pm PST or email us at

When will my order be processed?

All orders are processed in the order received. No orders are processed on weekends.

What if the items I want are out of stock?

On merchandise that is out of stock, we will notify you by email that the merchandise is out of stock and give you the estimated date we expect to have the item back in stock.

If the merchandise is delayed, we will notify you by email.

Our normal procedure is to pre-authorize all credit card orders and charge your credit card as soon as your order is received.

Will my product look exactly like the one in the picture?

Products comes in the original manufacturer packaging. In some instances we may repackage certain products. If any variance in size is significant, we will let you return or replace the item.

We make every effort to provide you with the most accurate visual depiction of the items we sell. Due to variances in color settings on different types of computer monitors, color of actual items may differ slightly from the image you see on the website.

What if I want to cancel my order or shipment is refused?

If you need to cancel your order please contact us by telephone toll free at 1-888-381-8869 (Monday to Thursday 5:00am to 7:00pm, and Friday 5:00am to 6:00pm PST) within 24 hours. Cancellation requests sent via email may not be canceled in time due to large amounts of email.

Engraved or embroidered items cannot be cancelled or returned for refund once the items have been personalized or shipped.

What is your returns policy?

If, for any reason, you are not completely satisfied with your order, will happily exchange the item or refund the purchase price (excluding cameras, personalized items, food, beverages, and underwear, which are not returnable). Returnable items must be sent back within 45 days from the date your order is received and must be in resalable condition, unless the return is due to an error on our part. If an item must be returned due to our error, please contact Customer Service at (888) 381-8869 Monday to Thursday 5:00am to 7:00pm, and Friday 5:00am to 6:00pm PST so that we may assist you in processing the return.

PLEASE NOTE: Shipping is the responsibility of the customer and is not refundable. No credit is given for lost packages. Nonreturnable items sent back to us will not be returned, and no exchange or credit will be issued.

    To make a return, please follow these easy instructions:
  1. Complete the return form on the back of your original packing slip. If you donít have your packing slip or a return form was not included, please download a printable version of the form. Or enclose a note with your order number, name, address, phone number, a brief reason for the return, and whether you would like an exchange or a credit. All exchanges are subject to availability.

  2. Attach the return label (also found on the original packing slip) to your package. If you are reusing a box, cover all previous labels and markings with heavy black marker or adhesive labels. When packaging your return, please make sure to put the actual product box or container into another box. Writing directly on the product packaging will damage the item and it will not be able to be resold. We are unable to issue any credits for items that we consider damaged. If you do not have the original return label, address your package to:, Returns Department, 1679 Wedding Way, Redding, CA, 96003

  3. Return shipping charges are the customerís responsibility. You may ship your package using the delivery method of your choice, but COD deliveries will NOT be accepted.

  4. Remember to include your return address on the outside of your package. For the safety of our employees, any package received without a return address clearly marked on the outside will be destroyed, and will not replace the contents.

Where can I find information on shipping and tracking my order?

For shipping, we have shipping section set up just to deal with those questions. Please refer to that resource for more information.

Order tracking can be found here. Just make sure you have your order number and the billing zip code attached to the order handy to speed up the process.

  Reliable-Fast Shipping, Top Quality Gifts, Great Customer Service accepts Visa, Mastercard, Discover & AmEx is a Yahoo Store! is secured with 256 bit encryption McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams